ATM ERROR

On the 5th of october i went to standard bank to deposit admission fee of R120 for a student . After putting in the money it required a reference of which i typed in, then wanted a student number of which i didnt have . So during the whole process i tried calling the student to get the student number. Unfortunately the ATM timed out and cancelled the whole transaction but didnt get my money back.

I called the security on duty for assistance . He said i should take a picture of the ATM , then come back on monday since it was after office hours.

I came on monday to report the issue. The teller who was dealing with, gave me a form to fill then said i will hv my money back by the end of day. 3 days pass still went back to standard back as my money was not in yet. They said that there was no overage showing on the Atm and that they would have to investigate. I waited still for them to get back to me but they remained silent . A few days later went back there again and they said they are still investigating the matter , they will be in contact soon not later than 48 hours

48 hours later i went back and requested to speak to the branch manager. I spoke to the branch manager about my issue hoping he would assist but until today , i havent been contacted on the out come of the investigation nor did i get my money back

Worse i even gave them the picture of the Atm as proof to help with the investigation but still remained so silent

I feel ****** and very much angry 😠 i just my money back. I mean how are we suppose to trust them if they cant assist us . Its almost 2 months now but still they haven't refunded me back