KM
Khayalethu M

1 reviews | Active since Dec 2015

05 Apr 2017, 08:31

ATM Error and moneyless

<p>I was making a deposit and the ATM had a technical error and did not return monies deposited. The person depositing for did not receive the amount. I took the slip to the bank and they told me I should wait for processing "What processing, they can see the amount and technical error why are they not pushing the amount through or refunding the amount " Have to wait for 7 working days to receive my amount AND THEY SAY standard bank going forward WHAT A JOKE NDIKATHAZEKILE</p>

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Replies (2)
Standard Bank
Standard Bank's reply06 Apr 2017, 11:21
Official

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply12 Apr 2017, 11:37
Official

Thank you for allowing us the opportunity to look into your matter.

Please note account was credited accordingly.

We appreciate your patience and understanding.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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