ATM dispute that is still going on 10 days later

I deposited money into my account on 27/02 at the gateway branch at the atm. The first deposit was fine, the second one went wrong. The machine spat money back at me, gurgled a bit and then spat out my card ending the transaction with no receipt of the R2300 that it had swallowed. I phoned through to the atm line right away, and they rebooted the machine for me. The told me to report the matter to a branch in the morning. I went to the Durban North branch on the Saturday morning and was dealt with like a ******** by the enquiries clerk on duty. I was told I would receive an sms with a reference number regarding my query. (I am still waiting for that first one) By Wednesday I phoned again, and was told that there was no point in rushing the system, I must call back on Saturday as the system showed it would be dealt with by Friday 06/03. Saturday morning I was told that nothing had happened and that Prestige Banking would escalate my query and that a banker would phone me Monday (I am still waiting). I did receive an sms with a new query number. Monday I phoned and was told they were looking into it. Today I phoned again and they are still apparently looking into it. NO RESOLUTION!!!