ATM didnt give money, Standard Bank wont refund!!

On 2015-11-14 round about 19h00 i went to the Standard Bank ATM in Meerensee, Richards Bay (ATM I.D - 4083) to draw R1000.00. As i usually draw from this ATM i did not think there would be an issue to get money. Everything went as it was suppose to until the money had to come out witch it didn't. The cash was visible but I was not able to extract it. I managed to pull out R200.00 as it was going to go back in the ATM. My text notification deducted the full R1000.00. This happened to the next man in line too. Soon after I phoned a consultant who said that the money should be back in my account within 5 working days. This did not happen! I went to see a consultant at the local Richards Bay branch where the lady said i cant get the money back due to the fact that the money did not appear to be in the ATM any longer and made it out to be as if i stole the money. I was highly upset when i heard this and consider changing banks.. I really do require that money as I'm 21 years of age and don't make a fortune. Very Bad Customer Care Service, Standard Bank!!!<br> <br> If anybody can assist me in the right direction to getting this money back it would be very much appreciated.<br> <br> Kind Regards<br> Peter