ATM Did not give my money

<p>I withdrew money at the Towers ATM in Cape Town, after I put in the amount I wanted to withdraw, an error message appeared indicating - the terminal is out of work. I immediatly went to the next ATM since I needed to withdraw the funds for transport. However the money was deducted of my account, and I never got it. I was nearly stuck without transport, because the ATM didn't give me my money. I phoned the ***** line and went to two branches, The first branch sent me to the second branch. There I was told that they first had to balance the books of the ATM in order for me to get my money back and check any ***** at the ATM, and that will only happen by the 10.10.2016. That means I had to loan money for transport now. I did explain that I desperatly needed the funds. I don't understand, if the ATM might have a technical error on it, or ***** might have been commited at that ATM - I would have expected that the bank move a lot faster with any balancing of books and investigation. </p>