ATM did not give cash, yet amount was deducted from account!

<p>At 16:22 on Wednesday 26 October, I attempted to withdraw R500 cash from the ATM at Palmyra Junction. I also requested a slip from the ATM. A friend was with me and witnessed the entire transaction.<br /> <br />There was a long period of noise from the machine, during which it sounded like it was counting my cash. My card was returned by the machine, as normal, and I thought the R500 would then be expelled, as usually happens. However, no money came out of the machine. No slip came out either. A screen displayed saying the machine was out of R10, R100, and R200 notes.</p> <p>The ATM in question is the ATM at Palmyra Junction, Palmyra Road, Claremont/Newlands. I think the ATM number is 0000D069.<br /> <br />When I got home I logged into Internet Banking to check my statement. I was shocked to see the money had been taken off my account, despite me having never received it, and that a cash fee had also been charged!</p> <p>I immediately emailed Standard Bank to report the incident. The reference number I received was: ********** 5. On the 27th an agent emailed me back, asking me some further details about the incident, and I responded on the 28th. Of course, I have since heard nothing back from Standard Bank, and the cash has still not been restored to my account.</p> <p>On the 26th I also phoned Standard Bank to report the incident. The case number I received was ********** 297, and I was told the problem would be resolved by the 2nd November. Still nothing has happened, the money has not been returned and I have not heard back from Standard Bank.<br /> <br />Why is customer service non-existent with Standard Bank? It is only when one complains to Hello Peter that one gets a response and ones query gets resolved. I am so frustrated that my R500 has STILL not been returned, and I have not heard back from Standard Bank. This is theft! Once again, Standard Bank has disappointed, although not surprised, me.</p> <p>Please get back to me urgently regarding my query.</p> <p> </p>