Atm did not despense cash

On Sunday 23 March I went to an atm to redeem instant money voucher, after inserting the pin and voucher numbers the ATM did not despense the cash. I tried again with the same pin and voucher and got a message saying the voucher has already been used. Monday morning I called the instant money team and Boitumelo assisted me by logging a call to the relevant unit for reconciliation. I was told it will take four days for investigation to close and an sms will be sent of the outcome. I'm happy to announce that after just 48 hours i was issued a new pin to redeem my money. Thank you standard bank for a great service 👍