BM
Busisiwe M

1 reviews | Active since Jun 2015

12 Jun 2015, 17:05

ATM deposits horror !!

It was on the 3rd of June 15 23:37am that i made an ATM deposit at Standard bank Saur street. i had punched in the account numbers of the receiver and put the money in the (ATM) then instead of proceeding to the next step, the ATM just gave me a message says Transaction has been cancelled technical error!. Then it issued out a slip that reads \ we cannot process your request due to a technical problem. please try again later"<br> As I waited for the money to come out since service is cancelled but no money came out i tried pressing the cancel button but nothing happened.<br> <br> i went to the same branch where the ATM's are located and logged a querry and i was assisted by a Lady called Naadira who then gave me a REF: no. and a message was sent via sms on my phone to say the service request is is open and due 11- 06 -15. On the 11th i called the branch only to find that it is still in process and was told to wait till the 12-06-15 i called again on the 12th only to be told the query has been closed (cancelled)!!. <br> <br> i then told them that i need my money but instead they send another sms that its now due 22-06 15. this is money the receiver was suppose to get immediately please HELP ME!!! """

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Replies (1)
Standard Bank
Standard Bank's reply15 Jun 2015, 09:08
Official
Hello Mazwai 810414,

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre
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