SC
Sugen C

1 reviews | Active since Nov 2011

23 Mar 2015, 13:20

ATM deposits dont work

A standard bank ATM (ATM No 1521) just outside the Sandridge branch swallowed my cash deposit of R3810 and did not reflect the deposit. <br> This was the fourth time I had an incident like this. I have to wait in an enquiries queue for about an hour and it takes a week to get my money back.<br> <br> This time I went to the bank and asked if they can short circuit this issue. They mentioned that i should see my business banker. I told them she sits in the office in the corner and she was there with noone in her office. They checked and said no I must wait in the enquiries queue.(This is the slowest queue in midrand).<br> <br> Still no resolution i.e. I need to wait in an enquiries queue for an hour and report then wait a week for my money even though its their ATM that was at fault.<br> <br> Very poor showing. A few people mentioned that FNB is more efficient with business clients. Thus far Standard has had a poor showing in the time I had been in business.<br>

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Replies (1)
Standard Bank
Standard Bank's reply25 Mar 2015, 10:30
Official
Hello chetty_sugen,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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