1 reviews | Active since Mar 2020
ATM Depositing Problem
I attempted to make a deposit. Unfortunately, the bank swallowed my cash deposit, with no confirmation or receipt. Here are the details.
Amount: R5520 Date : 28 March 2020 Time : 13:30 Place : Durban Pavillion Mall
"Notes were retracted", or something alike. However, at that exact point, the machine started accepting the money into the slot, note by note. At the end, instead of being showed a confirmation and being allowed to print a receipt, I was instead taken back to the home screen; the machine looked like it had before I begun using it. It was as if nothing at all had happened. There was no receipt printed.
This is obviously highly inconvenient and traumatic. The ATM should have at least returned my money.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Best regards,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Best regards,
Thank you for posting your comment.
As per our discussion today 07 April 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
***
***
Best regards,
Thank you for posting your comment.
As per our discussion today 07 April 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
***
***
Best regards,