atm deposit untraceable

last week I have lost my phone, usually i do internet banking. but figured same would apply doing this manually as well. I have added a beneficiary at the branch and did a transfer to a FNB account which i have transferred before as this is a monthly payment. however this time i did it at a auto plus, giving a few days my landlord as still not received my money, went into the bank they stated she needs to check with FNB to clear the money for her to be available as the transaction has not returned on my end. Let that be, still no money a WHOLE week later still no money, go into the bank yet again. tells me that they cant trace the money as it was a done at a auto plus, gods know why suggest to someone then. so now they are telling me my query has been logged and I'll have a answer by June. ***! i have rent to pay and no-one seems to realize that the fact that i am a week late on this and the urgency of this i cannot accept that no-one knows where a whole R6000 just disappears into thin air. I have been banking with STD bank for years and never in my life occurred this. I expect answer because no-one is giving me anything !