MH
Mawanda H

1 reviews | Active since Dec 2015

13 May 2016, 08:15

ATM Deposit saga

<p>And then the saga continues, on Monday evening I tried to deposit funds into my account and the ATM machine jammed then printed out a slip informing me to visit the nearest branch now I work during the day so I figured I'd call in on Tuesday morning which I did. The consultant informed me that the funds will be credited into my account on Thursday 12th May.</p> <p> </p> <p>That has passed and when I called in on Thursday evening I was informed by another consultant that the previous one had logged the call incorrectly and that she would re-log and escalate the matter, today I call in again to check and another consultant informed me that the funds would be in the account by next Thursday 19th of May now what the fu**?</p> <p>When am I gettin gmy funds back? does anyone know what's the issue here? They go advertising that we should use those services and then when they fail now I'm supposed to wait forever. This bank is really annoying and I promise after this issue is resolved I am closing the account and moving to another bank, I can't take this **** anymore with Standard Bank there is always something stupid going on.</p> <p> </p> <p>During working hours you are definitely morethan welcome to call me on ***.</p> <p> </p> <p>****!</p>

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Replies (2)
Standard Bank
Standard Bank's reply13 May 2016, 12:40
Official
Dear Mawanda Thank you for your posting and allowing us an opportunity to investigate your complaint. This matter will be allocated to a resolution specialist who will contact you to resolve your complaint. Kind regards Complaint Resolution Centre *** *** (fax) ***
Standard Bank
Standard Bank's reply17 May 2016, 04:53
Official
Thank you for bringing your concerns to our attention. Your concerns have been escalated to our management team. We appreciate your support and loyalty. Kind regards Zeenath Hassen Complaint Resolution Centre *** ***