Atm deposit of R15000 retracted by machine, still not refunded.

Standard bank has no contingency plans or numbers available to call after 18h30 when depositing money at their atm In 1 June 2022, my husband went to Cradlestone atm to deposit our rental into my Standard Bank account. The amount was R15000. The atm accepted the notes, then spat out a message on the screen "Money has been retracted". No receipt, no transfer to my account. Needless to say my husband was frantic. Rental was due and none of standardbank numbers fir customer care, urgent after hours numbers or lost and stole card numbers were accessible. Either just rang or went to voice-mail or the call just died. The next business day he we t to Clearwater mall branch to find out how to get our money back. Only to be told that such atm ay Cradlestone does not exist as branch was closed. He furiously explained that even though branch was closed, the atms were still there. They refused to acknowledge this and asked him for an atm number. To which he rep**** that the bank should know this as it is their property. After not getting co operation, he jumped backed into his car, went to cradlestone atm and did a deposit of R50 to my.account to prove that the atm exists and to get a receipt with.atm number on it. He them took said receipt to Clearwater mall to prove atm exists. Only then did they offer to lodge an enquiry. Today is the 3rd of June. We still have not paid our rent. Our money has still not been refunded and instead is sitting in a.Standard bank atm. We were told to wait until the 6th. I the meantime we are not getting updates and are frantic. Very dissapointed with standard bank.