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sipho M

1 reviews | Active since Oct 2013

06 Jun 2022, 09:20

ATM deposit not working

I am in CrestaMall Standard Bank branch, I drove all the way to make deposit and Guess What!! ATM cash deposit are not working now we are forced to enter inside the branch be on a que!!!! This Bank is becoming more and more useless!!!!

Imagine we must wait 10min!!! Wow!!! Now we going to be charged ATM deposit fee because of their own fault!!!!.. FIX this thing and do not charge us ATM fee... Already late for my meeting

Two weeks are go all their ATM aroung Johannesburg were not working!!!!

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Replies (4)
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sipho M's update06 Jun 2022, 09:38
Reviewer Update
I am coming from inside and they couldn't help am being told sir we will charge u R80 ATM deposit fee imagine!!! That frustration after waiting 15min on que with no help....!!! Now I'm forced to wait until the issue is resolved the lady is trying by all means to assist but issue still not resolved being here for past 40min since 9am....
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sipho M's update06 Jun 2022, 09:58
Reviewer Update
ATM is giving error Code: 0465 (Autobank 0745) this is the information slip dated 6/06/2022 at *cannot process your request due to technical problem please try again later!!!! Guys I think is best we open Bank account's with other Bank and this ****** Standard must pay my parking ticket!!! Since 9o' clock and now is 9:51 ... useless!!! useless!!! Gentleman working inside from 1st ATM said to me "sir unfortunately it will take 10min to resolve the issuee... last 30min I was told it will take a munite by the lady who works on the 2nd glass on Computer actually no one is able to assist inside other than a lady who works outside.. people are complaining some are told to come back later!!!!! We really need to cancel this bank they need to close the shop!!!!
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sipho M's update06 Jun 2022, 10:18
Reviewer Update
The lady working outside is a good thinker, she said Thando please assist the guy to deposit without charging ATM fee deposit because his been here since 9am... he only assist after telling me to wait 10min but the lady says I think he was not aware that u were here all along!!! I couldn't take her name but she is so helpfull as for the rest of people they just need to close shop!!! No more standard bank Cresta...now my parking cost me more than R8 cause I spent more time inside the mall thanks to Standard bank Cresta Mall!!!!! For extracharges!!!!! Just close the shop!!!!
Standard Bank
Standard Bank's reply06 Jun 2022, 15:23
Official
Good day Mr. Makhubo

We are saddened to hear that this has been your experience. 

We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards, 

Standard Bank Hello Peter Team***