NP
Nishal P

1 reviews | Active since Dec 2009

11 Jan 2017, 09:30

ATM deposit not reflecting

<p>While making a deposit at ATM on my credit card (26 Dec 2016), the machine froze, swallowing my card and money. The deposit is still not reflecting on my account. I logged a query with the ATM custodian, SR ********** 490, the due date for this to be rectified was 09 Jan 2017. I demand this credit to be reflected immediately WITH INTEREST!!! Contacting your useless call centre is a complete waste of time, after waiting for 20mins each time for someone to answer, they cannot provide any new information! </p>

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Replies (1)
Standard Bank
Standard Bank's reply12 Jan 2017, 09:07
Official

Good day Nishal

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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