ATM Deposit Malfuntion

Two weeks ago I made a deposit at a auto bank in olifantsfontein of R1400, the deposit didn't go through the money was not returned to me instead the machine said \service cancelled"";. they said they we would return the money on the 11th and still nothing has happened;i call them everyday and they all say is \""the matter has been escalated\"".i am really unhappy and i don't understand why its taking so long and they never try to contact me to inform me of any progressions. the query number they gave me is ***"""