ATM Deposit Jammed with my money

I deposited the 5350 on the ATM on the 22 january and the machine jammed with my money and my card. I then went inside the bank and logged a service request and the due date was the 29 January until now my issue has not been updated , I have not even received a call or my money since then.<br> <br> I called on the 28 and the Call center agent told me that it is still in progress I should check on the 29 . I then made a call on the 30th and still the service request was still in progress with no updates. The agent promised me that she will escalate the issue and make sure that i get a call for progress or feedback I have not received anything.<br> Today I also called and Lebogang told me that the issue has been escalated but no updates still shows inprogress and the back office people will be available on Monday . I should call on monday I just want my money now I am loosing more money by calling them and not getting help.