TN
Terence N

1 reviews | Active since Dec 2010

09 Sept 2016, 10:49

ATM Deposit Jam

<p>Hi</p> <p> </p> <p>On Saturday, 3rd Deptember 2016 I tried deposing R6 900 into the Standard Bank ATM. Then cash jammed in the ATM and I wasn't given a receipt. The consultant told me that it was because I tried inserting more than 50 notes at a time and I needed to go into the bank and log a query which I did. At the bank they did log a query and on Thurs they deposited R5100 into my account. So, I called the bank and asked them what happened to the rest of the money and they said that R5100 was the amount in th ATM and that there was nothing else they could do. I find this unacceptable as it is a lot of money to lose.</p> <p> </p> <p>Regards,</p> <p>Terence</p>

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Replies (2)
Standard Bank
Standard Bank's reply12 Sept 2016, 08:48
Official

Good day Terence

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply28 Sept 2016, 14:02
Official

Dear Terence

Thank you once again for your posting.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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