JV
JC V

1 reviews | Active since Nov 2012

03 Mar 2021, 12:44

ATM Deposit function rarely working

The only ATM that is capable of excepting deposits in Marble Hall is almost always not working. I have complained about this before, seems like this bank does not care about customer satisfaction. We have to travel far to the bank and then it's not working. Wasting my time and money, and putting us at risk as we have to take the money back home and then travel again with it. And due to Covid I am not comfortable to wait in endless lines inside the branch. I want to use the self-service options. It has been more than 8 times in the last couple of months that we found a non functioning ATM, only the basic function of withdrawing money working. Either fix the problem by installing at least 2 ATMs with the deposit function or make sure that the available one is working most of the time. Your competitors have multiple ATMs capable of depositing. People in Marble Hall also have businesses and uses Standard Bank, but we are always having to look for other options just do our banking.

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Replies (1)
Standard Bank
Standard Bank's reply03 Mar 2021, 14:09
Official
Hello Ciska, 

Thank you for posting your comment. 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
We apologize for the inconvenience and undue frustration, this has caused. 
We greatly appreciate your continued support 
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********