JN
Jabulani N

1 reviews | Active since Apr 2011

02 Mar 2015, 12:11

ATM Deposit for Standard Bank-CASH Jam on all ATM

Based on the 45 complains under Standard Bank, it goes without say that they (STD Bank) is providing a BAD SERVICE. Standard Bank, maybe when coping the products or items...it will be of your best interest and for you clients best benefits to obtain the information to the fullest, because it's now obvious that you have copied the ATM Deposit functionality and now what I would advise you is either you ask the inventor how the system works or get task team to fully develop the software for you and have it properly tested.<br> <br> When I does the ATM Deposit, one does not expect the programmed machine that does not provide feedback when there are error on the ATM or on that particular transaction at that particular time. Having done the ATM Deposit also spoken to your consultant, I realised that STD Bank - ATM Deposit Functionality is not working properly. <br> <br> One get the ATM - CASH Jam and the money is already stuck on the ATM. No option of notifying or enabling the client to stop the transctions....and that is EXTREMELY POOR SERVICE PROVIDING for the money the clients are paying for. <br> <br> STD Bank - ATM Deposit is not working properly people and for the safety of your money,Teller Deposit

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Replies (1)
Standard Bank
Standard Bank's reply03 Mar 2015, 09:44
Official
Hello memyself,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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