Hellopeter
Share Your Experience
MM
Matodzi M

1 reviews | Active since Jan 2020

27 Jan 2020, 12:22

ATM DEPOSIT FAILURE

I was doing a cash ATM deposit for 1700 and the atm took 1200 and display a note that says something I didn't even understand only to find out that the money didn't go to the account but it went through the ATM, I went to the branch but I haven't got my money still as in now and I have to use those funds for some serious matter.

0
Replies (2)
Standard Bank
Standard Bank's reply29 Jan 2020, 02:38
Official
 
Hello Matodzi
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
 *** 
*** (fax)
 *** 
Standard Bank
Standard Bank's reply10 Feb 2020, 11:16
Official
Dear Matodzi Mushavhanamadi

Thank you for posting your comments. 

Emails was sent to you requesting further details, to date no response received.  Should your matter still not be resolved, please revert directly to me.

Kind regards

Clint Petersen
Complaint Resolution Centre
***