1 reviews | Active since Feb 2017

28 Feb 2017, 16:10

ATM DEPOSIT DELAYS

<p>My daughter deposited money into an ATM with the envelope system on Saturday 25 February 2017. It said on Standard Bank's website that this funds will be cleared on Tuesday. Today on Tuesday it is still not cleared and now they say it will only be cleared on Friday 03 March 2017. Do they think that our bank accounts are as full as theirs'. This pathetic and all they say is "Sorry that's what it is" and it's cash, not cheques. They are just as bad as Telkom and they couldn't be bothered whether you need to pay debts at the end of the month. Then they will bounce your debit orders and make MORE money out of you. STANDARD BANK SUCKS!!!! </p>

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Replies (3)
Standard Bank
Standard Bank's reply01 Mar 2017, 09:23
Official

Thank you for your posting

We apologize for any inconvenience and frustration caused.

Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards


Complaint Resolution Centre
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Standard Bank
Standard Bank's reply01 Mar 2017, 16:28
Official

Dear Gustav Pieterse

Thank you once again for your posting.

I refer to our telephonic conversation with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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's update01 Mar 2017, 16:52
Reviewer Update

Thanks so much Clint Petersen for resolving the matter. Your feedback and effort is highly appreciated.