ATM deposit breakdown is a ripoff

Item: Standard Bank
Rating: 1
Author: anna R

I am dissatisfied with the way Standard Bank treats ATM deposits when the ATM breaks down without a proof of deposit. Ive receive no feedback just and sms stating that it has been resolved. I would like a proof of deposit in my business account. I dont understand how can the bank claim that the matter has been resolved when I dont see the money deposited in my bank account . I have 3 deposits which I have not seen. Service request *** and *** are resolved according to sms but I have not seen my money

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Replies (1)

Standard Bank's replyOfficial

13 Nov 2024, 13:51

Dear Anna,

Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.

We sincerely apologise for any inconvenience or unwarranted frustration this has given you.

Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply13 Nov 2024, 13:51

Official