RM
Rick M

1 reviews | Active since Mar 2016

02 Mar 2016, 14:51

ATM Deposit

After I nearly deposited R10,000 on an ATM machine, I decided to rather deposit R100.00 note to test the first. Lucky me that I did that cause after going through the whole deposit system I got a slip that said my account is closed and could not get confirmation of my deposit into my account. I was shocked as i was certain that I used the right account and it was my account. Could not get in to the bank to query the transaction as i was in a hurry to go to work as I was on lunch. Subsequently went the following day, of which the first consultant could not help help and I then requested for someone to assist me rather. Fortunately, I got to be assisted by Bongani Lamula and he lodged me complaint and got an sms to that effect. Just as I was out of the bank within 10 minutes I got confirmation that my account is being refunded with the R100.00 I purported to have deposited. This was a relief as i thought that I could not trust my bank and wont be comfortable in depositing large amount even though its R100.00. I want to thank Bongani and would like his manager know that he is a valuable asset who help me as I was beginning to be despondent. Big ups to Bongs.Thanks,

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Replies (1)
Standard Bank
Standard Bank's reply03 Mar 2016, 10:48
Official
Hello Rickzm,

We appreciate your feedback.

We are delighted to hear of your wonderful experience with us.

Thank you for your loyalty and support.

Best Regards

Complaint Resolution Centre
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