MT
Mawela T
1 reviews | Active since Nov 2009
28 May 2022, 09:27
ATM deposit
I deposited money @ at an ATM on Monday the 23rd around 14:45 (Sibasa-Thohoyandou) and money never reflected in my account (R1000). Then I went to the branch on Tuesday the 24th to open a query, I was told it will be solved by the 27th & I am still waiting. Nothing has happened.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
29 May 2022, 11:40Hi Mawela
We appreciate you flagging your concerns with us.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
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Standard Bank's reply29 May 2022, 11:40
Official
Hi Mawela
We appreciate you flagging your concerns with us.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
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MT
Mawela T's updateReviewer Update
30 May 2022, 11:17I did get very similar response on Twitter with empty promise. Nothing was resolved. I was told someone will call me, I ended going back to the local branch this past Saturday & yet no resolution. It seems as if there is no proper structure to solve this kind of problem. I was hoping by this time I would have received a call by now. Bad experience.
MT
Mawela T's update30 May 2022, 11:17
Reviewer Update
I did get very similar response on Twitter with empty promise. Nothing was resolved. I was told someone will call me, I ended going back to the local branch this past Saturday & yet no resolution. It seems as if there is no proper structure to solve this kind of problem. I was hoping by this time I would have received a call by now. Bad experience.
Standard Bank's replyOfficial
02 Jun 2022, 12:42Hi Mawela
We apologise for the delay we will get back to you today.
Your concerns have been escalated to our management team.
We apologise for the delay we will get back to you today.
Your concerns have been escalated to our management team.
Standard Bank Help Centre
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Standard Bank's reply02 Jun 2022, 12:42
Official
Hi Mawela
We apologise for the delay we will get back to you today.
Your concerns have been escalated to our management team.
We apologise for the delay we will get back to you today.
Your concerns have been escalated to our management team.
Standard Bank Help Centre
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