ATM Deposit

On 02-11-2017 i deposited money via the atm at Newcastle Mall (Newcastle, KZN) to Ms. Z. Ngcobo account number ********** 74. i deposited an amount of R1500.00 however only R1200.00 reflected on her account. i then immediately called the ATM Helpline and reported the matter. i was sent the following Service Request Number: ********** 552 and the request was due for completion on 09-11-2017 however on the day i was informed that the request was still in progress. i made a number of calls to the Standard Bank customer care and i was told the matter was referred to the ATM Claims Section. I called the ATM Claims Section and i was told that i will be called to be informed of the progress on my query. Kindly follow up on the matter as it has been more than 2 months.