ATM Deposit

<p>On the 17th of february 2017 i deposited cash at the atm (Lebowakgomo branch). The atm took the money and went offline and never returned the cash and a receipt just came out informing me the transaction cannot be processed. On the 20 th of February 2017 i then went to the branch to report the matter and was given a reference ( ********** ) and told the money will reflect in my bank account on the 27th of February but the money was never deposited. I then recieved an sms telling me i should be patient and that the matter is being dealt with. Times goes by without further communication so i then decide to call bank to enquire and was given yet another reference ( ********** ) and the call center agent said he will call me back around 3pm to tell me the status of my query as he has escalated it to the relevant department where they deal with atm queries to this day nothing has been resolved. Called again today to lay a complaint as this matter has been long overdue and one hell of an inconvinience considering i now have to purchase a lot of airtime just to be told nothing conclusive. I would like to advise those that are thinking of switching to standard think before they can do so. this bank is total nonsense and bad customer service. Complaint reference number ( ********** ).</p> <p>STANDARD BANK PLEASE RETURN MY MONEY ITS ALMOST A MONTH NOW AND MY CHILDREN NEED TO SURVIVE</p>