BH
Burton H

1 reviews | Active since Nov 2013

07 Jan 2020, 13:07

ATM caused me to stand in a queue for ages

I went to an ATM at Standard Bank The Glen to do a deposit and the machine gave back R300 less than what I had deposited. When I went into the branch I had to sit on a queue for hours for a stupid ATM that took my money. I am absolutely fuming at Standard Bank poor service. When I told the branch manager that my time cannot be impacted like this because their stupid ATM she just said that their is nothing she can do. What a useless branch.

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Replies (1)
Standard Bank
Standard Bank's reply08 Jan 2020, 21:33
Official
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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