NT
Nthabi T

1 reviews | Active since Feb 2015

03 Jun 2016, 12:09

ATM - Cash Short

<p>I just made a withdrawal at the ATM in CPT and it short changed me, but my account reflects that the full amount I requested has been debited from my account. Your call centre is useless in helping me.</p>

0
Replies (5)
Standard Bank
Standard Bank's reply03 Jun 2016, 13:37
Official

Good day Nthabi

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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*** (fax)

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NT
Nthabi T's update03 Jun 2016, 14:07
Reviewer Update

I did respond to 2 emails already. Looking forward to hearing back from you.

Standard Bank
Standard Bank's reply06 Jun 2016, 07:42
Official

Good day Nthabi

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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NT
Nthabi T's update07 Jun 2016, 08:19
Reviewer Update

Why did i receive a sms form Standand bank yesterday, stating that my matter has been resolved, when no one has contacted me and my account has not been credited? Service request no: ***

NT
Nthabi T's update09 Jun 2016, 14:20
Reviewer Update

Got my funds back, thank you!