Atm cash retracted

Item: Standard Bank
Rating: 4
Author: Mmathapelo M

I am appalled at the level of response at standard bank customer center. I tried to deposit money in my account today, rmessage displayed money retracted. I called standard bank from time of incident 7.45 was only responded around 8.30 holding. I lost money and still needed to spend on airtime to try and get assistance and when they eventually assisted not much of an assistance was provided. Will i get my money because the atm has it and nothing in my account. Im furious.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

24 Sept 2021, 23:51

Hello Mmathapelo

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply24 Sept 2021, 23:51

Official

Hello Mmathapelo

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support.

Kind regards

Complaint Resolution Centre
***

*** (fax)
***

Mmathapelo M's updateReviewer Update

25 Sept 2021, 00:19

Please explain if i will get my money in my account after experiencing the misfortune i experienced at the atm. I did not even get a slip after i got cash retracted message on the atm screen. R4500 stuck in the atm.

Mmathapelo M's update25 Sept 2021, 00:19

Reviewer Update