ATM CASH JAM - STILL NO RESOLUTION!

I decided for the first time to deposit money using an ATM machine just outside a Standard Bank branch. I was already in the branch renewing my debit card and the lady there suggested to use the ATM as the line for the tellers was very long. Worst thing I could have ever done! The machine decided to jam and while it spat out most of my money, when I counted it, I was R850 short. The machine then issued a slip to say that there was a cash jam and I needed to report this to the nearest branch. I immediately entered the branch to report the problem - thinking stupidly that they just open the ATM and retrieve the monies since it is MY money at the end of the day. No this is NOT the case, you have to report the case and wait a week for Standard Bank to resolve the problem. I received a reference number and there was nothing that I could do but go home without my money that I needed desperately for groceries, diesel etc. This is then the countdown of how 3 weeks later I still do not have an answer or my money: (I would not have wasted my time and airtime if I didn't see this as urgent and important, R850 is a lot of money!!) 01 Sep - Cash Jammed, reference number sms'd to me (Ref: ********** 965) 07 Sep - Called and was informed that the incident will be resolved by the 8th. I patiently waited as I realise it takes 7 days to count the ATM machine money and balance to show R850 over - right?) 11 Sep - Still no resolution and told that the supervisor is a superhero and she will look into it and will hopefully resolve this in 24hours. Such false hope! 15 Sep - Patience has now run out understandably. I am placed on hold for 35 minutes because the lady was going to phone the branch. Frustrated I called back and told the operator that I cannot hold that long ......I need a resolution?? Megan then confirms she will call me back that day to give me an answer so I don't have to hold. Alas, 4 o clock comes and no call. I call again (3rd time lucky maybe) and I am told by Blanche that she has prioritised my call and will hopefully be resolved on Monday - by the superhero supervisor who resolves these incidents quickly - really? Again more false hope! 18 Sep - Called again but alas the system is down! Using more of my airtime for a fault that is NOT mine but Standard Bank - at this rate it would appear that my money was in fact ****** by them because why is it taking so long to resolve. Its been 17 days - and not one call, not one action.... NOTHING. So again I call back an hour later - Boitumelo now escalates this as a formal complaint - really? Another reference number given - Ref: ********** 440 - BEST thing is, she says it will take another 3 to 5 working days to resolve!!!!!!!!!!!!!!!!!!! This tops the most angry I have ever been as my hands are tied - reading similar complaints on this platform, it looks like these things either never get resolved or when they do people are told there was no extra money in the ATM! I am beside myself! I was better off giving that money to charity! I am one frustrated customer with no answers as to where my money is - not the banks - MY MONEY!