1 reviews | Active since Nov 2015
ATM Cash Jam - solved
I was depositing into Standard Bank's ATM on Saturday, around mid-day. After going through the standard procedure of putting cash in, suddenly something happened to the ATM machine.<br> A single slip came out saying there was a \cash jam""; the branches were closed since it was a Saturday.<br> <br> So I told the security guard what happened; and he helpfully advised me to come back on Monday to get it sorted out at the branch. So bearing a heavy heart; I left (since there was nothing I could do).<br> <br> On Monday; I came to the branch and told one of the ladies working behind the enquiries counter and within minutes gave me a reference number; and assured me that it would be sorted out.<br> <br> Being a little doubtful; I phoned them on Tuesday and they told me the problem would be resolved by Friday.<br> The problem was solved on that Tuesday; and the money was reflected into the account I deposited into.<br> <br> So THANK YOU Standard Bank for your quick services;keep up the good work!"""
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We do everything in our power to ensure that we provide service and solutions to suit ones needs.
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Thank you for bringing this to our attention.
Your compliment has been noted.
We do everything in our power to ensure that we provide service and solutions to suit ones needs.
We look forward to your banking relationship with us.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
