atm cash jam

Good day

On the 25.11.2019 my mother tried to deposit an amount of R8000 to my account but only R7100 was taken by the ATM machine and the transection did not go through. The machine indicated that it had a cash jam and printed a slip showing that the cash had jammed. She tried to use the machine again to check if maybe the money will come out but it was not working anymore.

She immediately reported the case with ref no. *** and followed up with the atm bank branch the next day.

Today, I received a call from the branch (Malamulele Standard bank) where the cash was deposited telling me they only retrieved an amount of R6000 only.

Where is the rest of the money? The R1100 balance. Who must know if the branch says that’s all they have retrieved?

I’m a Prestige account holder at Standard bank and have been for years. I’m so disappointed with Standard bank service lately. This is the second case I have with Standard bank within 6 months . I am really frustrated, had to use cash to pay up my fees and now not only am I delayed but now my money will be R1100 short.

Please assist. I need my money & all of it. If need be a case must be opened & investigation s must be carried out . Your atms do have cameras. Investigate and see where my money went too.

Regards, Masana