ATM Cash Jam and Utter poor service from Fikile Mthethwa at Festival Mall branch!

I went to Standard Bank at Festival Mall to make a deposit. I was making payment to a business account so that we can get stock for my mother's business. Unfortunately the ATM gave me a Cash Jam error but didn't return the money, I then went inside the branch to get some assistance. I was consulted by a lady by the name of Fikile Mthethwa who firstly went on with typing on her cellphone and making calls. When she was done, I already frustrated because I was in the queue for about an hour and then I get an attitude from her. I told her what I needed assistance with, she took down my details and told me that the payment will be made into the account that I was trying to deposit to on Tuesday (11/04/2023) and that I will get an sms once the deposit has been made. I asked if she could give me a reference number or some form of proof of our conversation but she told me that she couldn't log the call and I should leave as I will get an SMS. I waited the entire day for the an sms. Made several calls to the call centre, only to find that she had not even logged the call. When I finally reached her she told me that she's been busy and that I am not the only customer with this query. She is very rude and doesn't care for her job. She hung up on me before we could come to a conclusion because I was telling that we're all busy with our jobs and my sister took a taxi to go and follow up on the payment but was given a run around because she didn't do her job. I am very disappointed and dissatisfied with the service. Now we have to spend taxi fair again, wait on calls trying to get feedback from the call centre simply because she couldn't log the call and provide feedback instead she tells me she's been busy and she tried to do use a favour but we don't wanted to be assisted so she will let her managers take over. Our business is now on a stand still because the supplier hasn't received payment and Fikile says she's busy, I am not the only customer. She I got ahold of her at 15:35 but she told me it wasn't end of business yet why am I complaining. I am complaining because that deposit is important to me. It feeds my family and is our daily bread!!