ATM cash jam

I woke up early in the morning to go straight to Woodmead branch and only to find out that the branch is offline. The staff stood outside to explain the situation and have a board to show at the entrance to inform us of the closure of the branch. They assuming that the system could be nationwide since the system is offline due to system upgrade.

One staff asked me about my issue which I explained. She then said since they offline they will write and about my cash jam manually and as soon as they online they will be able to assist me and verify my deposited amount. She manually did write about my cash jam.

So then I queued up to deposit some of my money today. Had to wait for the ATM to be serviced before using it. When I asked the staff member if it's possible if they can assist me once the ATM is done being serviced she said only when the system is back online because they need to check the amount and all. After the ATM was serviced and I deposited I left to my car to call the customer service centre.

When I called they said they were online and weren't aware of Woodmead's branch being offline. She logged my query and gave me a reference number. She said my query could take up to a week to get resolved. I asked her to call the branch to find out what's wrong, she called them but they didn't answer even though they were inside the branch. She then sent them an e-mail to ask them to call me. Which they did.

They still don't know when the system is online. I'm writing here to keep track of how long till I will get my issue resolved.

Should there be any changes I will update again.