ATM Cash jam

I was depositing money into a Standard Bank account at the ATM in Van Der Walt and Church Street on the 11th of September 2015. The money was not deposited as there was a cash jam at the ATM during the process.<br> I went to the Branch and was told the money will be correctly deposited on the 18th. <br> I got an sms on the morning of the 18th that the transaction was still in progress.<br> until today 23th of September I have not had feedback and the money was still not deposited into the correct account.<br> I called the number provided in the sms and I could not get through to consultants.