EV
Elroy V

1 reviews | Active since Oct 2013

31 May 2021, 10:00

ATM cash deposits!!!!

G'day I would like to express my disappointment in the service from Standard Bank. I have gone to Canal Walk on 30/05/2021 to make a cash deposit only to discover that all the ATMs that are able to accept cash deposits were not able to accept any cash deposits and the icon on the ATM was greyed out? I would think that given the fact that we in a pandemic it would be of utmost importance for an institution like Standard Bank to ensure that all ATMs are able to accept cash and allow consumers to adhere to the restriction prohibiting social gatherings to minimize the spread on COVID. I am frustrated to the point that I now have to make a special effort to make my way to a different ATM or even venture into the bank to make the deposit and avoid being notified by the very same bank of failing to make a payment on time. It is my humble opinion that the bank should ensure especially over month-end that all ATMs are in working order and able to accept cash deposits as the consumer is the one suffering and struggling to make alternative arrangements if this happens.

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Replies (1)
Standard Bank
Standard Bank's reply01 Jun 2021, 00:11
Official
Hello
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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