ATM cash deposit problem

Good Day, I visited the Standard Bank ATM (ATM number 5499) in Westville this evening (07/06/2020) to do an urgent cash deposit into my account in order for me to pay my rent which is due 08/06/2020. When I put the cash notes into the slot (R2700), one of the notes (R100) came back out and the screen said that the note is folded. As soon as I removed the R100 note, the screen then said Money Retracted. My cheque card came out, however the remaining R2600 did not get returned. It is still in the ATM machine. I didnt even get a slip from the ATM notifying me of what is going on. I then notified the security guard who told me to phone the hotline number to report this. They gave me a reference number "***." The agent said it can take 7 working days for them to return the funds. This is not acceptable as I need to make payment for my rent tomorrow and do not have 7 days to wait due to an ATM technical problem. Please escalate this reference number query and provide a return of my funds on an urgent basis, as non payment of my rent in time could lead to major consequences. I will visit the branch tomorrow to also notify them, however in the mean time, your urgent assistance is required. Thank you