ATM Cash Deposit Jam - VERY POOR SERVICE

I deposited R5000 cash into my account at the ATM on 17 March 2015 - there was a Cash Jam and the slip I received said I must contact my nearest branch. I was right outside Standard Bank and went inside to report the matter. They did not know what to do and were quite unhelpful, They told me to phone the help line and report it. . I did this, got a reference number and was told they would investigate. I heard nothing further. I phoned them again about a week ago. Again they said they will investigate. It is now a month later and I have still not heard from the bank.