ATM CASH DEPOSIT DISCREPANCY

FORMAL COMPLAINT: ATM CASH DEPOSIT DISCREPANCY

I hereby wish to lodge a formal complaint against the bank regarding an ATM cash deposit discrepancy.

On 9 December 2025, I deposited an amount of approximately +-R19,500 at an ATM with ATM number H301 at Mall of Africa. However, the bank later advised that only R15,000 was recorded as deposited. I strongly dispute this amount, as I did not deposit R15,000.

I reported this matter immediately the following day, on 10 December 2025, and followed the required reporting procedures. Despite this, the issue remains unresolved. I made a further follow-up visit to the bank on 19 December 2025, but unfortunately, I did not receive any meaningful assistance or resolution.

This money was business funds, and the incorrect handling of this deposit has had serious financial consequences for me. As a direct result of this unresolved issue, I was unable to operate my business for two weeks, causing financial loss and significant inconvenience.

I am requesting a thorough investigation into this matter, including a review of the ATM records, camera footage, and reconciliation reports for the date in question. I further request that the full outstanding amount be credited to my account without further delay, or that a clear written explanation be provided.

I trust that this matter will be treated with the urgency and seriousness it deserves, and I look forward to a prompt resolution.