pP
phidelia P

1 reviews | Active since Jan 2017

09 Jan 2017, 09:32

ATM CASH DEPOSIT - CASH JAM

<p> In the 22 December 2016 at 10H44 I deposied money at Southgate via the atm outside the transction never completed and i never received any slips to show that the R2000.00 was transfered into my puresave account , i immediately went into the branche to report the matter and the lady that assist me told me that the she will log a call and escalate the matter to the dept that deals with atm cash queries,The matter was supposed to have been resolved by the 03/01/2017 january but up to date i didnt receive any feedback from standard bank.i was not aware of what the atm number was because the machine never gave me a slip and did not know that i am supposed to remeMber which atm i am using .My refence number is ********** 587 .i called ***and the online consultant could also not assist me<br /><br /> <br /> <br /> <br /> </p> <p>Type a message...</p>

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Replies (3)
Standard Bank
Standard Bank's reply10 Jan 2017, 09:22
Official

Good day Phidelia Matu

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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pP
phidelia P's update10 Jan 2017, 15:56
Reviewer Update

Good day

Thank you very much for getting back to me , the money has been refunded into my account today.

Kind regards

Standard Bank
Standard Bank's reply12 Jan 2017, 06:25
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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