ATM Cash Deposit > 2 days to clear in my own account!

<p>Dear StandardBank,</p> <p> </p> <p>I’m livid at the moment!</p> <p> </p> <p>On the 27th of June I spoke to Parktown branch manager (who is hardly around to assist [me] – perhaps its coincidence).</p> <p> </p> <p>I told him as I was standing at the queues to deposit to the tellers that I’m a prestige customer and with so many changes standard bank has, do I still qualify for 2 free deposits and 2 free withdrawals he said no. They will charge as much as R150 for the cash deposit of the amount I want to, which is R5000.</p> <p> </p> <p>He then said he was rushing elsewhere, there’s a lady called Margaret who was going to help me clear the funds immediately if I deposit at an ATM outside their branch.</p> <p> </p> <p>I then took his word for it, but when I was waiting outside, there “ Margaret” followed him and left.</p> <p> </p> <p>I then went ahead and deposited the funds – took the slips.</p> <p> </p> <p>Then I went inside the branch to the Inquiries and the black gentlemen who was working at the time (I will catch his name after this) told me that it takes 2 to 3 working days for the funds to be cleared on my account, there’s no immediate authorization!</p> <p> </p> <p>I was besides myself upset because these are funds I’m supposed to use to book flights for Friday to RichardsBay and there was a special.</p> <p> </p> <p>Now that, I’ve missed the special who will be paying the difference!</p> <p> </p> <p>I would like this complaint to go to the credit and/or bank’s ombudsman as this is treating customer Unfairly standardbank.</p> <p> </p> <p>I want immediate resolution to this problem!</p>