1 reviews | Active since May 2016
ATM care suspect ref ***.
<p>On the 25 April 2016 @16:55 I send my son to deposit R2000 in my account at park station standard bank ATM, the machine switched off in the process of doing the deposit, I then advised him to the brach as they were still open, when he get to the door, they already closed, the branch manager was at the door and adviced him to come the next day. My son went the next day and he was given a reference number and was promised that the money will be credited in my account on the 05/may 2016. On that day he received an SMS that standard bank is still busy with the query. On the 04/may 2016 I then called Prestige line querying about the transaction, I was told it will be escalated, are you guys became ******* now, why are referring clients to use self service if you know that your systems are not up to standard . ***</p>
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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*** (fax)
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 10 May 2016.
We appreciate your support and loyalty.
Kind regards
Zeenath H***en
Complaint Resolution Centre
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 10 May 2016.
We appreciate your support and loyalty.
Kind regards
Zeenath H***en
Complaint Resolution Centre
***
