dM
dephney M

1 reviews | Active since May 2016

08 May 2016, 06:12

ATM care suspect ref ***.

<p>On the &nbsp;25 April 2016 @16:55 &nbsp;I send &nbsp;my &nbsp;son to &nbsp;deposit &nbsp;R2000 in my account at park &nbsp;station &nbsp;standard &nbsp;bank &nbsp;ATM, &nbsp;the &nbsp;machine &nbsp;switched off in the process of &nbsp;doing the &nbsp;deposit, &nbsp;I then &nbsp;advised him &nbsp;to &nbsp;the &nbsp;brach &nbsp;as &nbsp;they were &nbsp;still &nbsp;open, when &nbsp;he &nbsp;get &nbsp;to the door, they &nbsp;already &nbsp;closed, the &nbsp;branch &nbsp;manager &nbsp;was &nbsp;at the &nbsp;door &nbsp;and &nbsp;adviced him to &nbsp;come &nbsp;the &nbsp;next day. My son &nbsp;went the &nbsp;next day and he was &nbsp;given a &nbsp;reference number and &nbsp;was &nbsp;promised &nbsp;that the money &nbsp;will be &nbsp;credited &nbsp;in my &nbsp;account &nbsp;on the &nbsp;05/may 2016. On that day &nbsp;he &nbsp;received &nbsp;an &nbsp;SMS &nbsp;that &nbsp;standard &nbsp;bank &nbsp;is &nbsp;still &nbsp;busy &nbsp;with the &nbsp;query. On the &nbsp;04/may 2016 I then &nbsp;called &nbsp;Prestige &nbsp;line &nbsp;querying &nbsp;about the &nbsp;transaction, &nbsp;I was &nbsp;told &nbsp;it &nbsp;will be &nbsp;escalated, &nbsp;are you &nbsp;guys &nbsp;became &nbsp;******* &nbsp;now, &nbsp;why &nbsp;are &nbsp;referring &nbsp;clients to &nbsp;use &nbsp;self &nbsp;service &nbsp;if you &nbsp;know that your &nbsp;systems are &nbsp;not &nbsp;up to &nbsp;standard . ***</p>

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Replies (2)
Standard Bank
Standard Bank's reply09 May 2016, 11:42
Official

Thank you for your posting and allowing us an opportunity to investigate your complaint.

 

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

 

Kind regards

 

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply10 May 2016, 06:30
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 10 May 2016.

We appreciate your support and loyalty.

Kind regards

Zeenath H***en

Complaint Resolution Centre

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