ATM CANNOT PRINT

The enquiries queue is always long at this branch. Attempting to print statements at the ATM, (which is cheaper as well) ATM has not been able to print, I enquired at the front desk and the lady just said sorry it's not working. I asked if I really have to stand in that queue just for a statement and she said yes. None of the consultants were busy....surely she could've requested that they print it. Also as a suggestion, why is the person at that front desk not given access to print statements? Really it is very frustrating and I am annoyed.