ATM bank deposit gem (Deposit retracted)

Dear Standard bank. The bank I've been with for so long. It hurts me as I don't even know how to rate you. Bank I trusted for so long and still do. Honestly issues regard Standard Bank ATMs retracting innocent people 's money while doing their deposit is indeed a nightmare to me. I get goosebumps when I see reviews of people complaining about Standard Bank ATMs retracted their money and seems to find no solution to get their money back.

My Standard bank App is indeed my favorite than dealing with consultants' face to face. It honestly does amazing job for me. Without my app I feel like world is at total stand still. In short, I went to Westgate banking mall to deposit money for which went well with FNB ATMs. Then the last was my favorite bank which I never experience any disappointments with before SBSA. I deposited 1K and ATM rejected 100 note which I replaced without any hassles. Then ATM took all money and waiting patiently that I will get response "transaction is successful" and get my deposit slip confirmation. To my horror no slip nothing and only get response " Your money has been retracted" What a disappointment from the bank I been with for so long. I then wait for Monday and went to the branch Westgate. Consultants were so cool and willing to assist. My only wish was to get my money back since my deposit stuck somewhere not in my account. I spoke to one of the teller and explained my situation. She come with logbook to log my call. My concern raises because of long listed in that book waited to be assisted same situation as mine. The reviews I also read from those experienced same also makes me more anxious.

My only hope is to get my money back. To me that deposit is for my kid school, and it matters a lot. I was told to check my account after 24 hours as SBSA technician will be called to check faulty ATM's and deposit will be placed to where they belong. I'm hoping this will be resolved and I will get my money back. I know ATMs can be faulty and I request my Standard bank to resolve this issue as it seems to happen more often. Consumers will end up not trusting the bank anymore due to this issue of ATM retracting the money. Please SBSA resolve this ATM deposit issue and consumers will be happy.

I too hoping to get my deposit back.