ATM *****

Hi,

As a standard bank client I thought using a standard bank ATM with my international card will save me some headach since I know how standard bank operates. Unfortunately the card machine retained my international card while using it, I then when into the nearest standard bank branch at west gate mall and they told me they couldn't get the card back because it was not a standard bank card. I then contacted standard bank ATM department and I was helped swiftly and they promised to retrieve the card for me and take it to the nearest bank branch. Indeed I received the notification that my card had been retrieved on the same day and I had to fetch it from the westgate branch before 3pm. I arrived at the branch at 14;30 pm for which I was met by a rude consumer representative who would not listen to me when I told her that the card I was there to collect was not a standard bank card. She further instructed me to insert my finger print to check on the system if my card was indeed reported or was at the branch, with a condescending tone she proceeded to tell me the card was not at the branch and asked her colleagues if she had called me to come collect the card, as I was explaining to her that indeed I had received a call, an older gentleman came and called me to another counter to confirm that indeed my card was at the branch. I took my card and left, now there have been multiple transactions that have been taking place on my card that I have not authorized, I can't help but wonder how thay is possible because my bank told me they can mo track the transactions, was the lady trying to hide my card on purpose or was it the people who retrieved my card from the ATM machine? Standard bank claims to not be able to help me file a ***** case because the card is not a standard bank card