1 reviews | Active since Feb 2011

17 May 2016, 10:53

ATM Always bonkers

<p>On Sunday I wanted to withdraw R1500 at the ATM in Lake Road Grassy Park.</p> <p>I went through the whole process and it was counting the money for almost 1 minute, then the money slot opened and no money came out, the Machine indicated that no money was dispensed.</p> <p>I have the transaction on my bank statement indicating the withdrawl:</p> <p>AUTOBANK CASH WITHDRAWAL AT ***16-05-15T15:48:42 ***</p> <p>I would like the money back in my account with immediate effect as, this machine has already conned me out of R700 when processing an instant money transaction to my sister. The machine really needs to be serviced properly as one cannot even purchase airtime at the ATM, as it keeps timing out.</p> <p>I would really appreciate it if my account is updated with the R1500 that is missing.</p>

0
Replies (2)
Standard Bank
Standard Bank's reply17 May 2016, 14:27
Official

Good day Cameron

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply19 May 2016, 08:32
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

***