KvdW
Karin van der Walt

1 reviews | Active since Aug 2009

04 May 2015, 08:28

ATM

For the second time this year the Standard Bank ATM service has now taken my card. I've had to phone their ***** line and have my card cancelled. This is totally inconveniencing me as with the cancellation of my card, I can't draw any money, I can't do any transfers via online banking and have to wait each time for the bank to open.<br> <br> When I phoned yesterday to report this, once again, I was told that they are aware of the problem and their IT department is working on it. But for safety measures they will have to cancel the card.<br> <br> Can't we get this right people, how difficult is it. And if you can't get it right then you must advise your customers so we can either change banks or go in on Saturday mornings to draw cash out for the weekend.<br> <br> I now have to wait for the bank to open before I have any money. Absolutely ridiculous.

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Replies (1)
Standard Bank
Standard Bank's reply06 May 2015, 08:45
Official
Hello Karincll,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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