LB
Laura B
1 reviews | Active since Nov 2010
03 Jun 2022, 14:47
At Standard Bank no-one cares as long as you are paying up....
I have been emailing my banker since November 2021 and and the person in the loans department who set up my loan since the beginning of May 2022 as according to the terms of the loan taken in 2014 the 84 payments have been made, yet Standard Bank still wants more.... but they can't tell me why. So I withdrew funds from the current account and this month the debit bounced - quick as a flash Collections are on the phone. They have promised to get someone to call me to explain why 84 payments is not enough despite the contract.... I have no faith whatsoever and meanwhile I am the one whose name will be tarnished with a bad credit rating because Standard Bank are out of control.
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Replies (3)
Standard Bank's replyOfficial
03 Jun 2022, 20:10Good day Luara Brown
This is not the level of service we strive for. We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will investigate and provide you with the best possible assistance. We apologize for the service you have received.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply03 Jun 2022, 20:10
Official
Good day Luara Brown
This is not the level of service we strive for. We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will investigate and provide you with the best possible assistance. We apologize for the service you have received.
Kindest regards,
Standard Bank Hello Peter Team
LB
Laura B's updateReviewer Update
09 Jun 2022, 12:51On 6 June I received an sms saying an incident had been opened under ref ***... the following day I received another sms saying the same ref number had been resolved. I have received no communication whatsoever. Yesterday 8 June collections phoned me and threatened me with an attorney... where is your decency? ... 7 years and 85 consecutive payments but 9 days overdue and I am treated so badly. No-one wants to take the responsibility to resolve this and here I sit waiting to make payment... for 7 years I have paid 85 per month for a business banker who does not respond.... on how many fronts can Standard Bank get it wrong?
LB
Laura B's update09 Jun 2022, 12:51
Reviewer Update
On 6 June I received an sms saying an incident had been opened under ref ***... the following day I received another sms saying the same ref number had been resolved. I have received no communication whatsoever. Yesterday 8 June collections phoned me and threatened me with an attorney... where is your decency? ... 7 years and 85 consecutive payments but 9 days overdue and I am treated so badly. No-one wants to take the responsibility to resolve this and here I sit waiting to make payment... for 7 years I have paid 85 per month for a business banker who does not respond.... on how many fronts can Standard Bank get it wrong?
Standard Bank's replyOfficial
09 Jun 2022, 13:02Dear Luara Brown,
We apologize to hear that you have not been contacted regarding your complaint.
We can assure you that feedback will be provided before end of business today.
Kindest regards,
We apologize to hear that you have not been contacted regarding your complaint.
We can assure you that feedback will be provided before end of business today.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply09 Jun 2022, 13:02
Official
Dear Luara Brown,
We apologize to hear that you have not been contacted regarding your complaint.
We can assure you that feedback will be provided before end of business today.
Kindest regards,
We apologize to hear that you have not been contacted regarding your complaint.
We can assure you that feedback will be provided before end of business today.
Kindest regards,
Standard Bank Hello Peter Team