At my wits end with ***** Department

The absolute worst service from Standard Bank ***** Department. My card was ****med and I reported it to *****, got a case number and I SPECIFICALLY asked (during 3 messages and 2 phone calls) whether my debit orders would go through as normal. Lindiwe assured me and the ***** department assured me that it would. Well surprise surprise - they have been rejected!!!! Now I got hold of Lindiwe again and she said "you have to let them know your new card number!!!!! For goodness sake my card was cancelled and I havent been issued with a new one yet. So HOW THE @@ AM I MEANT TO LET THE PEOPLE KNOW THE NEW NUMBER!! My APP is blank. You have absolutely no idea how frustrating it is dealing with ***** Department on the phone or on the messaging APP. Maybe one of your staff at Standard Bank should try it out and realise what the customers are going through!!! Ive had other issues with Standard Bank and I am seriously considering moving to another bank with much better personnel. I dont trust Standard Bank. My previous card was stopped and yet it is still being used. Now is that possible unless it is an inside job!!!!